Your question: Closed captioning
Category: General information
Topic: Other
Additional comments: When I download a movie it says cc for this movie
but when I play it there is no cc. I am a little hard of hearing and depend on it. Before you say it is my TV, some of your movies do play cc but the majority do not, even though is say it does. I would like you to verify the problem and correct it, as it has a direct impact on my ability to enjoy the movie. I do not have this problem with regular TV shows, only downloaded movies from VU.
Topic: Other
Additional comments: When I download a movie it says cc for this movie
but when I play it there is no cc. I am a little hard of hearing and depend on it. Before you say it is my TV, some of your movies do play cc but the majority do not, even though is say it does. I would like you to verify the problem and correct it, as it has a direct impact on my ability to enjoy the movie. I do not have this problem with regular TV shows, only downloaded movies from VU.
Thank you.
Dear Mr. Jones,
Thank you for your email inquiry dated 1/22/11. My name is April Rose Enalisan employee ID EX60130 from Bell Satellite TV department.
I understand that you are trying to turn on the closed caption option. I am pleased to assist you. In order for you to turn on the closed caption option we kindly ask you to please press the menu option on your Bell Satellite TV remote control of your 9241 HDPVR receiver. Press number 8 for preferences and number 6 for closed caption screen.
I understand that you are trying to turn on the closed caption option. I am pleased to assist you. In order for you to turn on the closed caption option we kindly ask you to please press the menu option on your Bell Satellite TV remote control of your 9241 HDPVR receiver. Press number 8 for preferences and number 6 for closed caption screen.
Thank you for you answer but let me repeat the question, the closed captioning is on, it works very well with all TV programming, but it is the Vu programming that does not work. I order a Vu movie, I start to play it, it say "this movie is closed captioned" but then there are no captions. I repeat, the closed caption is turned on, Vu movies do not show closed caption even when it says they are available. The problem I would like fixed is to have the closed captioning working for Vu movies.
Dear Mr. Jones,
Thank you for your email inquiry dated 1/23/11. My name is April Rose Enalisan EX60130 from Bell Satellite TV department.
I understand that the concern is in regard to the closed caption option on the Bell Satellite TV pay per view movies. I am pleased to assist you.
We would like to inform you that broadcasters provide closed captioning in almost all their programming, and Bell passes 100% of the closed captions to you. Very few programs originating from Canadian broadcasters or specialty networks do not have closed captioning. For further assistance you can refer to the link below.
Okay, I'll try a third time. Every answer you guys have given to date has absolutely nothing to do with my question. When I download a movie on Vu, it says "This program is closed captioned for the hearing impaired", and yet there is no closed captioning. Before you answer this email, I would politely request that you pay attention to what I am actually saying. Please do not send me another generic response; if you do not know the answer, escalate it, but please do not send me another answer that is just going to make you look stupid. Why can I get excellent service from your colleagues on the internet side of Bell, but with the TV side, it is always like pulling teeth?
Dear Mr. Jones,
Thank you for your email inquiry dated 1/24/11. My name is Karina Calalay EX44505 and we understand that your concern is about the Closed Captioning to your TV. We are pleased to assist you.
We are sorry to hear that you have been having technical issues with your Bell Stellite TV receiver. We will be happy to help you. We would like to advise you that based on the information provided in
your email, we are unable to determine a cause for your technical difficulties. Technical troubleshooting is extremely limited via email. There are a number of variables that can contribute to a technical problem. These variables need to be isolated in a step-by-step elimination process. This process requires multiple questions and responses which determine the steps to take to alleviate a problem.
We kindly ask that you contact our Technical Support Team in our
your email, we are unable to determine a cause for your technical difficulties. Technical troubleshooting is extremely limited via email. There are a number of variables that can contribute to a technical problem. These variables need to be isolated in a step-by-step elimination process. This process requires multiple questions and responses which determine the steps to take to alleviate a problem.
We kindly ask that you contact our Technical Support Team in our
Thank you for your email answer. My name is James and I am glad your lobotomy went well. I am not having technical problems with my PVR; Bell is having technical problems with its closed captioning for VU movies. Please do not respond to this email, as I will be forced to publish your incredibly silly answers on YouTube and my blog. Thank you once again for your excellent client services. I wonder if the people working at Videotron or Shaw could do any better.
